Q. One of my customers, someone I’ve done business with for many years, just lost his brother. I know from numerous conversations that my customer didn’t get along with his brother and barely spoke to him recently. What should I write in a condolence note in these circumstances? Somehow, “This is a terrible loss” doesn’t fit.
A. Complicated family relationships are all around us, and it’s definitely awkward when the connection between the bereaved and the deceased…