Robbie Miller Kaplan's Blog – July 2014 Archive (2)

Don't Avoid Calling the Bereaved

It happens every time I call the bereaved; they sound dreadful when they answer the phone. When they hear my voice and realize I’m calling to say hello, their tone miraculously changes and their gratitude seems to seep through the phone line.

The fact is, our phones rarely ring and when they do, it’s often a sales pitch. Phone calls are like mail; the personal…

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Added by Robbie Miller Kaplan on July 23, 2014 at 10:00am — No Comments

Begin With a Sympathy Note

Sympathy notes are not easy to write; it’s difficult to know what you can possibly say to comfort someone who is so profoundly sad. And yet we work hard to write them knowing how important it is to acknowledge a loss and comfort the bereaved.

Despite our efforts to send condolences, it might be a shock to learn that a note may not be enough; the bereaved need more than…

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Added by Robbie Miller Kaplan on July 8, 2014 at 2:00pm — 1 Comment

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