Florence Isaacs's Blog – May 2013 Archive (1)

How to Write a Condolence Note to a Customer or Client

Q. The mother of a relatively new client of mine just died of a heart attack. I’m a lawyer, and am thinking of sending the condolence note below to the client:

“Janet: So very sorry to hear about your mother’s passing. When the days seem dark, remember to cherish the good memories the two of you created. It will help carry you through the dark. You are in my thoughts and prayers.”

Do you think this note is appropriate?

 

It’s…

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Added by Florence Isaacs on May 17, 2013 at 3:30pm — No Comments

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