It happens every time I call the bereaved; they sound dreadful when they answer the phone. When they hear my voice and realize I’m calling to say hello, their tone miraculously changes and their gratitude seems to seep through the phone line.
The fact is, our phones rarely ring and when they do, it’s often a sales pitch. Phone calls are like mail; the personal…Continue
Added by Robbie Miller Kaplan on July 23, 2014 at 10:00am — No Comments
Sympathy notes are not easy to write; it’s difficult to know what you can possibly say to comfort someone who is so profoundly sad. And yet we work hard to write them knowing how important it is to acknowledge a loss and comfort the bereaved.
Despite our efforts to send condolences, it might be a shock to learn that a note may not be enough; the bereaved need more…Continue